Shipping & Delivery
Shipping & Delivery of BONZ Group NZ Ltd
We deliver to all countries available to you in the drop-down menu on checkout. Delivery times will depend on the delivery methods available when you purchased your item, and also on the location of your delivery address. If you have purchased a custom order, this may take up to 6 weeks to deliver.
How We Deliver
To ensure successful delivery, we use ‘track and trace’ couriers, which leverage barcodes and scanning to follow the progress of the delivery. This delivery system requires a signature on receipt of the package. If a problem arises, you are able to follow up with the courier company involved, and proof of delivery and/or the status of the package can be supplied.
Your Delivery Address
• Please note, we are unable to deliver to PO Boxes outside of New Zealand or Australia.
• Because a signature will be required, it is a good idea to provide a delivery address where you will be during the day, such as a work address.
• If your work address is in a multi-level or large building, please note most couriers will only deliver to the foyer.
• You are responsible for the package once it has been delivered.
• If the courier is unable to leave the package at the address you provided, they may leave a card to advise you where you can pick up the package.
• Please be aware we are unable to provide exact delivery times by our couriers, and that couriers do not call prior to delivery.
Multiple Delivery Addresses
You may like to have your purchases delivered to different addresses. To do this, you will need to place each order separately, as we can only deliver to one address per order.
We endeavour to dispatch orders within 1-2 working days, however, most orders placed in the morning are dispatched that same day.
Once your order has been dispatched from our warehouse, approximate delivery times are as follows:
New Zealand orders:
1-2 working days
Australia, 2-3 working days
Rest of World, 6-14 working days
Tracking Your Package
We will email and/or WeChat message you the tracking number of your package. You will be able to follow the progress of your package through the courier company.
Package Custom Charges & Import Duties
Unfortunately, we cannot control customs charges and import duties. Customs policies and import duties vary greatly between countries and we are unable to tell you whether charges will be payable and what this cost will be.
Customs charges and import duties are charged once the parcel reaches the destination country, so we recommend you contact your local customs office for current charges prior to ordering so as to avoid any unexpected costs.
Note, BONZ will not be responsible for any customs charges and import duties.